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Job Details
About the Role
- Reviewing and responding to customer queries using tools such as Zendesk.
- Managing internal escalations - via both Workplace and Gmail in an efficient and timely manner to guarantee customer satisfaction and brand loyalty with every enquiry
- Acting as an escalation point for any complex queries from our frontline Care team teams and markets
- Being an active team player and working hard to ensure the team meets their relevant targets
- Proactively create a presence within the workplace: acknowledging, responding and investigating any Customer Care feedback.
- Proactively escalating and communicating any issues to the Care team management
- Identifying opportunities for continuous improvement and policy refinement within the department and company
- Actively participating in team meetings, company activities and development opportunities
- Working a mix of working days, evenings and weekends
Requirements
Really Bilingual Dutch/ German/ French/ Spanich/ Portuguese/ Italian/ Cantonese /Mandarin / Arabic
Strong written and spoken English
GDPR and payment related knowledge
Willingness to take responsibility/ownership of each issue/task that you face
Adaptable to day-to-day change in relation to tasks assigned to you
Intrigued by complex situations rather than overwhelmed by them
Trustworthiness – MY BODY KNOWLEDGE wants honest workers who are capable of handling sensitive personal information
Attention to detail – spotting small changes and things that “just don’t seem right”
Rotational shift work including evenings and weekends
About the Company
Our Customer Care team’s mission is to ensure our customers receive the highest quality of Care from anywhere across the globe where they might find themselves using MY BODY KNOWLEDGE, acting as an escalation point and support hub for Care related matters.
As a Customer Care Operations Specialist, you’ll be working on some of our most complex and sensitive issues, providing our customers with the best possible outcome whilst taking both customer and the business interests into consideration.